What we're looking for
We are looking for a process-oriented, passionate Product Specialist to join our growing winery operations team who is excited about working with and talking to small wineries and winemakers.
We’re looking for someone with great self-organization, communication and process management skills, who backs that up with deep customer empathy and is excited about spending time emailing, on the phone and doing video calls with winemakers.
The ideal person in this role is stoked about training small business owners (in our case, wineries) on a new software tool and helping them take full advantage of what Vinebase is building and grow their businesses.
Responsibilities
- Operate as part of a larger winery operations team to ensure wineries have an outstanding experience with the product
- Run the onboarding process for new wineries, including technical setup and product training
- Answering ongoing product training and setup assistance through support channels (email, phone & video chat)
- Document feedback and insights from customer communications and questions
- Develop support documentation and training materials to scale role outside 1:1 communications
Qualifications
- Strong self-organization, communication and ability to create and follow processes
- Ability to operate in ambiguity & limited resources
- Confident communicator and can articulate complex topics in simple terms
- Previous experience in, or willing to learn, technical e-commerce and website concepts like domain hosting setup
- Quick and strategic thinker who is excited about working in a very fast paced team
- An excitement about wine and/or small businesses
- We are a new company with fast growth in an outdated market. We need someone who is excited to jump in the trenches with our team and ready to champion our product to wineries once they are part of the platform
Bonus qualifications
- Previous experience working with small businesses to get set up on tools and be successful